70" Luxury 7-Piece Dining Set – Grey Velvet Chairs, Gold Metal Base

What is Zemorn's Price Match Policy?

The value of shopping with Zemorn is about a sense of satisfaction that you paid the right price without sacrificing experience, quality or style.

We work hard and remain focused on simplifying the shopping experience to provide great deals when and where our guests want to shop.

30-Day Price Match Policy

Should an item within your order go on sale on our same website, Zemorn offers a 30-Day price match policy from the date of purchase. Please note that this excludes Clearance, Flash Deals price reductions, or items outside the 30-day guarantee time-frame. Additionally, this policy does not apply to any bundle sales ('Buy Together' sales).

Guidelines and limitations

• The item must be an identical item, including the same brand name, size, weight, color, quantity, and model number.
• You must purchase the item from our website before requesting your Price Match Guarantee.
• The item must be in stock on our website upon requesting Price Match.

Zemorn reserves the right to explain the terms of the Price Match Policy.

Zemorn Return Policy

Eligible items must be new, unused, and returned within 30 days of receipt with valid proof of purchase.

Key Return Scenarios

1. Quality Issues / Shipping Damage: Report within 7 days to receive a free refund, replacement, or repair.
2. Wrong or Missing Items: Report within 7 days. We will verify and either resend the correct items, issue a refund, or offer an exchange.
3. Incorrect Shipping Address: Submit at any time. We can assist with reshipping or process a refund. Customers cover redelivery costs or a 20% return shipping fee if the item is returned.
4. Buyer's Remorse: Items can be returned within 30 days for a refund or exchange, subject to inspection. Applicable fees:
   • 20% return shipping fee for non-defective returns
   • $59 repackaging fee (waived if original packaging is intact)

Important Exceptions

1. We are not responsible for labor costs or third-party delivery delays.
   → Please confirm all product details before booking external services.
2. Non-Returnable Items:
   • Clearance / final-sale items
   • Customized or made-to-order products
   • Items purchased offline
   • Items labeled "Non-Returnable" on the product page
   • Used, assembled, or disassembled items

For more information, please visit our Refunds & Replacements page.

Basic Warranty Terms

Products Covered: All furniture

Duration:

• All furniture: 2 years from date of delivery
• Exception: The fabrics, seat cushions, leather covers, and LED lighting components are 1-year warranty and can be replaced at a minimal cost, provided the original warranty documentation is still available.

Notice: Starting July 1st, 2025, the original 1-year warranty has been updated to 2 years — applicable to orders placed on or after this date.

For more information, please visit our Warranty Policy page.

Warranty Agreement and Restrictions

This limited warranty DOES NOT cover any loss and/or damage due to:

1. Improper Use.
2. Accident.
3. Neglect.
4. Acts of God. (Events outside human control, like flash floods, earthquakes, or other natural disasters.)
5. Improper installation.
6. Improper maintenance and care. (Using abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes.)
7. Modification, adjustment, or repair.
8. Normal wear and tear from daily use.

Before You File a Warranty Claim

If you believe that you have a warranty claim, contact Zemorn.

Email: support@zemorn.com
Phone: +1 (626) 949-8414
PT: 10:00 AM – 5:30 PM

Please be sure to provide all pertinent information regarding your claim, including:

• A copy of your original order confirmation
• Confirm the item number & quantity of the defective item(s)
• A complete description of the problem
• Pictures or video evidence clearly showing the problem